Capitol City Mini Storage on I 80/35

4455 SE Capitol Circle
Grimes, IA 50111

Office and Gate Hours:

7:30 AM to 8:30 PM daily
We are closed for Thanksgiving and Christmas.

Capitol City Mini Storage Metro East

2222 Guthrie Ave.
Des Moines, IA 50317

Office Hours:

9:00 AM to 7:00 PM daily.

Gate Hours:

7:30 AM to 8:30 PM daily.
We are closed for Thanksgiving and Christmas.
 

20 Questions to Ask Before Renting a Storage Unit

We hope you will be able visit us so you can personally see how safe, clean and secure our facility is and meet the people who keep it that way! But if you check out other companies, please ask them these questions—we don’t think any of them can match us in being able to say ‘YES!’ to every single one.

Customer Service

  1. When you call, can you talk with the on-site manager instead of being routed to a call center?
  2. Are the site managers professional, knowledgeable and easy to reach by phone?
  3. Are the managers available on site 7 days a week (except Thanksgiving & Christmas)?
  4. Does the website feature a full photo gallery and unit sizes?
  5. Do customers give consistently positive reviews of the company? Check out our online reviews on Google, Yelp, and may other review boards.

  6. Security

  7. Do you need a security code to enter and exit, so the managers know who is on site when?
  8. Is the facility well lit and equipped with multiple security cameras and color video monitors?
  9. Is each unit individually alarmed?
  10. Do the managers seem trustworthy—people with whom you’d feel confident leaving your valuables?
  11. Most importantly, do the managers actively use this technology to provide real security?
  12. Does the facility have an excellent safety record according to local police reports?

  13. Access & Maintenance

  14. Can the manager explain to you why just having pest control service is not enough? Spraying and baiting every unit between every tenant eliminates any problems from former tenant to new tenant,
  15. Have the units been checked for and proofed against leaks? Water stains on the walls or ceilings can mean risk of moisture damage to your possessions.
  16. Is the landscape clean, neat, and attractive with grass areas neatly cut and/or snow removed in a timely manner? A clean and neat lot show prides and efficiency within the storage facility staff.
  17. Do the managers encourage you to visit the facility? They should!

  18. Pricing & Payments

  19. Is the rate reasonable? Beware the $1 move-in 'special'!
  20. Is the rate you are quoted free of any admin or move-in fees, and is taxes included?
  21. Is the storage facility up front (in the leases and posting in the offices) with any possible additional fees (setting off alarms (tailgating), NSF fees, late fees)?
  22. Are there month invoices sent to customers? Bills are sent to customers via E-mail and regular mail 15 days prior to monthly rent being due.
  23. Are there multiple ways to pay? (Cash, Check, Money Order, Credit Card, in person, by mail, over phone)

Storage Needs Covered

When you need a temporary space allocation for your unique items, trust us to have the storage solutions for your residential and commercial requirements. Contact us at
(515) 262-7688 to get storage and packing support. We look forward to working with you soon.